Returns & Refund Policy

At Morsan Nutraveda, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

Customers may request a return if the product received is damaged, defective, or incorrect.
To be eligible for a return, the request must be made within 7 days of delivery.

The product must meet the following conditions:

  • The product must be unused and in its original condition.
  • The original packaging must be intact.
  • Proof of purchase or order confirmation must be provided.

Returns may not be accepted for products that have been opened, used, or damaged after delivery due to improper handling.

How to Request a Return

To initiate a return, customers should contact our support team with the following details:

  • Order number
  • Product name
  • Description of the issue
  • Photo proof (if the product is damaged or incorrect)

After reviewing the request, our support team will guide you through the return process and provide the return address if the request is approved.

Return Shipping

In cases where the product is damaged or incorrect, the return shipping may be covered by us.
For other cases, customers may be responsible for return shipping costs.

We recommend using a reliable shipping service that provides tracking to ensure the product reaches us safely.

Refund Process

  • Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
  • If approved, the refund will be processed to the original payment method within 5–7 business days.
  • Please note that the time it takes for the refund to appear in your account may depend on your bank or payment provider.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Opened or used products
  • Products without original packaging
  • Items damaged due to misuse or improper storage
  • Clearance or final sale items (if applicable)

Order Cancellation

Orders can only be cancelled before they are processed or shipped.
Once the order has been shipped, cancellation may not be possible.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

Email:  morsannutraveda@gmail.com
Website: morsannutraveda.com